Frequently Asked Questions
Everything you need to know about our smart carry solutions.
How does the card ejection mechanism work?
Our patented mechanism allows you to access your cards at the click of a button. Simply press the trigger at the bottom, and your cards will fan out for easy selection.
What is the shipping timeframe for domestic orders?
Standard domestic shipping typically takes 3-5 business days. Expedited options are available at checkout if you need your gear sooner.
Do your wallets provide RFID protection?
Yes, all Ekster aluminum and leather cardholders are built with integrated RFID-blocking technology to protect your cards against electronic pickpocketing.
What is your return policy?
We offer a 45-day risk-free trial. If you are not completely satisfied with your purchase, you can return it for a full refund within 45 days of delivery.
Is the leather ethically sourced?
We use premium top-grain leathers tanned under gold-rated LWG environmental protocols, ensuring sustainable production and high-quality durability.
How do I track my solar-powered tracker card?
The tracker card connects to the Chipolo app via Bluetooth. If you lose your wallet, you can see its last known location on a map or ring it to find it nearby.