Returns & Exchanges
We want you to love your Ekster gear, which is why we offer a 45-day window for returns and exchanges on all items in their original condition. Our streamlined process ensures that finding the right fit for your daily carry is completely risk-free.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked and secure transit.
Package Your Items
Place the items in their original packaging, including all inserts and accessories, and securely attach the shipping label to the outside of the box.
Drop Off and Refund
Hand your package to the designated carrier; once our warehouse inspects the return, your refund or exchange will be processed within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing